Returns & Refunds

We're confident that you'll like your product. That's why we offer change-of-mind returns within 30 days. If you have purchased additional items that you no longer want, we encourage you to share them with those in need. As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering.

Important notes:

  • This policy applies only to purchases made directly from sonarita.com.
  • Items must be unused, undamaged, and in their original packaging.
  • Shipping fees are non-refundable unless the item is faulty or damaged.
  • Refunds will be processed through the same payment method used for the original purchase.
  • Product information is intended as a guide only as products may change from time to time. Please always check the product label or enquire with the manufacturer before consuming.
  • Note: The guarantee is designed for first-time buyers genuinely trying the product. Abuse of this policy may lead to ineligibility for future guarantees.

30-day money back guarantee

We believe in the quality and care behind every Sonarita product. If you use our product as directed for 30 days and don't see results, you're eligible for a full refund under our 30-Day Money Back Guarantee.

This guarantee applies exclusively to eligible purchases made through sonarita.com. To request a refund under this guarantee, please follow these simple steps:

1. Usage Requirement: Use the product as recommended (typically 2–3 times per week) for a minimum of 30 consecutive days.

2. Documentation: To ensure transparency, we require time-stamped photo or video proof from each week of use. This helps verify that you gave the product a fair and consistent trial.

3. Initiate the Process: Email us at via the contact page with your order number, email receipt, and a short detailed explanation of why you are seeking a refund/unsatisfied with the results.

4. Review & Approval: Our team will review your claim to ensure it meets the guarantee criteria. If approved, we’ll issue a full refund to your original payment method with no handling or restocking fees.

5. Realistic Expectations: While some users notice changes within weeks, others see gradual progress. For best results, we recommend consistent use over several months.

Clearance sale Policy

Items marked as “Clearance,” “Final Sale,” or offered as part of a limited-time clearance promotion are not eligible for return or exchange due to change of mind. These items are priced significantly below retail and sold as-is to clear remaining inventory.

Please review product descriptions carefully before purchase. If ordering multiple units, we recommend opening and testing one before distributing or gifting others.

This policy does not override your rights under the Australian Consumer Law, which means you are still entitled to a refund or replacement if the item is faulty, damaged, unsafe, or not as described.

By purchasing a Clearance item, you acknowledge and agree to these terms during checkout.

Faulty or damaged items

If your item is damaged or faulty, the above criteria do not apply. Contact us for assistance.

Our Returns Policy complies with all relevant consumer protection laws, including the Australian Consumer Law.

How to process a return for change of mind

1. Contact customer care to notify us of your return request. Provide a photo of the item packaged in its box and your original order number. Our team will validate that the item qualifies for a change of mind refund.

2. Package the item(s) safely into a box. You must quote your original order reference inside the box or highlight it on the outside for identification. Take a photo of the item in the box (this will be needed later).

3. Post the item back to us via Registered Post at your nearest Australia Post office to the return address provided by the customer care team. The return address may differ depending on your location. Do not forget to provide the tracking number to our customer care team, as we need this to finalise your return.

4. Once our customer care team validates the return conditions and the item is processed by Australia Post, we will process your refund. Refunds will be made using the original payment method stated on your proof of purchase and may take up to 5 working days to be processed.

Notes:

If you return your items via shipping or post:

  • all shipping return charges must be pre-paid. We do not accept C.O.D (cash on delivery) deliveries

  • you are responsible for any loss or damage to the item until it is delivered to us, and we highly recommend returned items are insured during delivery (such as Australia Post 'Extra Cover') to safeguard against loss you must include a copy of your shipping confirmation email or order confirmation email in the package and ship the return package to as according to our proposed address.

  • we will not refund or reimburse any costs incurred by you to return the items to us, including any shipping or insurance charges, unless the item is faulty.

How to process a return for a faulty product

1. Contact customer care, providing:

  • Your order number.
  • A description of the fault and the product(s) to be returned.
  • A photo of the faulty product(s).

2. Our team will assess the fault, and once validated, we will provide a Returns Prepaid Label to post the goods back to our warehouse at our cost, including a return tracking number.

3. Pack your item safely in a box and take it to the nearest Australia Post office to post the item(s) using the returns label provided. If you cannot print the labels, Australia Post staff can print them for you at the time of posting.

4. Once the return parcel is processed by Australia Post, our team will process your refund, which should be reimbursed within 5 working days via the same payment method used for the order.

Processing time

Please allow at least 10 business days for us to process your return and issue a refund. We’ll notify you via email once your refund has been processed.

Proof of purchase

Please keep your purchase receipt or order confirmation as proof of purchase. We’re here to ensure you love your product. Contact us anytime with questions or concerns!

Exchanges

We don’t offer direct exchanges. If you’d like a different item, return your original item for a refund (excluding shipping fees) and place a new order through sonarita.com.

Change of Mind Policy

Our Change of Mind Policy does not apply to:

  • earrings

  • resized rings (whether resized as part of the purchase or after purchase)

  • engraved items

  • special, custom or made to order items.

If for any reason you change your mind about any eligible purchase, we will gladly refund the purchase price, provided:

  • you return the item to us within 30 days of delivery (online orders)

  • the item is in As New Condition and accompanied by:

  • proof of purchase

  • original packaging

'As New Condition' means that the item must not have been worn; the item must be in pristine condition with no damage, scratches, or signs of wear. Determination of an item matching the definition of 'As New Condition' is at the sole discretion of Sonarita.

Our Change of Mind Policy is in addition to, and in no way limits, your legal entitlement and existing rights under Australian Consumer Law.

Should you wish to contact us with any queries in relation to our Change of Mind policy, we can be contacted via our Contact Us page. Thank you for your understanding.

Purchases from other retailers

If you bought your item from an authorised retailer, their return policy applies. Please contact them directly.

Our commitment under the Australian Consumer Law

You are entitled to a refund or replacement if your item has a major defect. A major defect includes:

  • A problem that would have prevented purchase if known beforehand.
  • An unsafe product.
  • An item significantly different from its description.
  • An item that doesn’t perform as promised and can’t be easily fixed.

If the issue isn’t major, we’ll repair or replace the item within a reasonable timeframe. Refunds for faulty items under the Australian Consumer Law are provided free of charge.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.